Terms and Conditions

Man with Van West Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van West Hampstead provides transport, removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the individual, company or organisation booking or using our services.

Services means any man and van, removal, transport, collection, delivery, packing or related services provided by us.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means any items, effects, furniture, boxes or other property transported or handled by us in the course of the services.

Contract means the legally binding agreement between us and the customer made up of these Terms and Conditions and any written confirmation of booking.

2. Scope of Services

We provide man and van and removal services primarily within West Hampstead and the wider London area, as well as to and from other locations in the United Kingdom. The exact nature and scope of the services will be as specified in your booking confirmation including the date, time, collection and delivery addresses, number of movers, size of vehicle and any agreed additional services.

Any verbal estimate or informal discussion of services is not binding until confirmed by us as a booking. We reserve the right to refuse to carry out any work that we reasonably consider to be unsafe, unlawful, unsuitable for the vehicle, or outside the agreed scope of the contract.

3. Booking Process

Bookings may be made by the customer through our online enquiry system or by direct contact with us. A booking is only confirmed when we have accepted your request and issued a booking confirmation setting out the agreed details of the services and any applicable charges.

When placing a booking you must provide accurate and complete information, including:

Full collection and delivery addresses and any access restrictions or parking limitations.

Approximate list or description of the goods to be moved, including any large, heavy, fragile or valuable items.

Any special handling requirements or potential hazards associated with the goods.

The presence or absence of lifts, stairs, narrow hallways, low ceilings or other access issues.

If the information you provide is incomplete or inaccurate, we may adjust the price, change the vehicle or number of staff required, or cancel the booking if the job proves to be unsuitable or unsafe. Additional charges may apply where extra work, time, staff, equipment or journeys are required due to incorrect or incomplete information.

4. Estimates and Pricing

Any price we provide prior to confirming a booking is an estimate based on the information supplied by the customer. We reserve the right to revise the estimate or apply additional charges in the following circumstances.

There are more goods to be moved than initially stated.

Access at collection or delivery locations is more difficult than described or requires additional time, equipment or staff.

Waiting time arises due to delays not caused by us, including delays in gaining access to premises.

Parking is not available within reasonable distance and additional time is required to carry goods to the vehicle.

Additional services are requested by the customer on the day that were not included in the original booking.

Unless otherwise agreed, charges are based on time, number of staff, size of vehicle and distance travelled, together with any congestion, toll or parking charges reasonably incurred in providing the services.

5. Payments and Deposits

We may require a deposit or full prepayment to secure your booking. The amount and payment deadline will be stated at the time of booking. Your booking is not guaranteed until the requested deposit or payment has been received by us.

Unless otherwise agreed in writing, payment of any balance is due on completion of the services on the same day. We reserve the right to refuse to unload the vehicle until payment has been made.

Payments must be made using an accepted method as advised during the booking process. All charges are payable in pounds sterling. Where payment is not made when due, we may charge interest on the outstanding amount at the statutory rate and recover any reasonable costs incurred in pursuing payment.

6. Cancellations and Changes

You may cancel or amend your booking by giving us notice as early as possible. The following cancellation terms will normally apply unless otherwise stated in your booking confirmation.

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refundable or transferable at our discretion.

If you cancel between 48 hours and 7 days before the scheduled service date, we may retain part or all of any deposit to cover our administrative costs and any loss of bookings.

If you cancel less than 48 hours before the scheduled start time, or fail to be present or available when the vehicle arrives, you may be charged up to the full quoted price.

Any request to change the date, time, addresses, size of vehicle, number of staff or scope of services is subject to availability and may result in a change of price. If we are unable to accommodate your requested change the original booking and charges will remain in place unless cancelled in accordance with our cancellation terms.

7. Customer Responsibilities

The customer is responsible for the following, unless otherwise agreed in writing as part of the services.

Ensuring that all goods are packed safely and securely in suitable containers or protection, particularly fragile or valuable items.

Arranging suitable parking for the vehicle at collection and delivery points, including any permits or permissions needed from local authorities or building management.

Ensuring that access to the premises is safe, clear and available at the agreed times, including obtaining any necessary permissions or keys.

Supervising the loading and unloading of goods and ensuring that nothing is left behind or taken in error.

Checking the vehicle and premises before departure to confirm that all intended goods have been loaded.

Complying with all relevant laws and regulations in connection with the goods and the use of our services.

You must not ask our staff to carry out any work or handle any goods that are unlawful, unsafe or outside the usual scope of removal and transport services.

8. Items We Cannot Transport

We do not carry the following items and they must not be included in your goods.

Any illegal, stolen or prohibited items.

Explosives, firearms, ammunition or weapons of any kind.

Flammable, corrosive, toxic or hazardous substances including gas bottles, fuel, chemicals or solvents.

Perishable goods requiring refrigeration or special storage conditions.

Animals, pets, live plants or other living creatures.

Cash, jewellery, watches, precious metals, securities, important documents or other high value items unless expressly agreed in writing.

If such items are transported without our knowledge, they are carried entirely at your risk and we accept no liability for loss, damage or consequences arising.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in providing our services and handling your goods. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

We are not liable for loss or damage where it arises from any of the following.

Insufficient or inadequate packing or protection by you or a third party.

Inherent defects, weaknesses or pre existing damage in the goods.

Normal wear and tear, minor marks or superficial scratches incurred in ordinary handling.

Weather conditions, traffic, acts of nature or events beyond our reasonable control.

Handling, dismantling or reassembly of goods at your specific request against our advice.

Loss or damage not reported to us in writing within a reasonable time after completion of the services.

Our total liability for any claim arising out of a single job, whether for loss, damage, delay or other cause, shall not exceed a reasonable replacement value of the goods or a sum proportionate to the price paid for the services, whichever is lower, unless a higher limit is agreed in writing in advance.

We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of use or loss of opportunity, even if such loss was foreseeable.

10. Delays and Timeframes

We will use reasonable efforts to carry out the services at the agreed time and within any estimated timeframes. However, time is not of the essence in relation to our obligations and we are not liable for delays caused by factors beyond our reasonable control, including traffic, road closures, accidents, adverse weather, breakdowns or delays caused by the customer or third parties.

If a delay arises due to the customer, including lack of access, incomplete packing or absence of an authorised person, waiting time may be charged at our standard hourly rates.

11. Parking, Fines and Access Issues

The customer is responsible for ensuring that suitable parking is available for the vehicle at all relevant locations. This includes arranging and paying for any necessary permits or visitor parking where required.

Where no suitable legal parking is available and we are instructed or expected to park in a restricted area, any resulting penalties, clamping, towing or additional charges may be passed on to the customer. We are not liable for delay or interruption to the services arising from parking or access issues beyond our control.

If the vehicle cannot be parked within a reasonable distance from the property, or if there are significant access difficulties such as multiple flights of stairs, narrow corridors or long carry distances, additional time and charges may apply.

12. Waste, Disposal and Regulations

We are a removal and transport service and not a household waste disposal contractor. We cannot remove or dispose of controlled waste, builder’s rubble, large quantities of refuse or items that must be handled by licensed waste operators. Any removal of waste materials is subject to applicable waste and environmental regulations in the United Kingdom.

If we agree to remove unwanted items as part of the services, it is your responsibility to ensure that such removal complies with relevant laws and that you have authority to dispose of those items. Certain items may need to be taken to authorised recycling or waste facilities and additional charges may apply to cover time, distance and disposal costs.

We reserve the right to refuse to carry or dispose of any items that we reasonably believe to be hazardous, unlawful or inappropriate for our vehicles or staff to handle.

13. Insurance

We maintain appropriate insurance for our vehicles and business operations. This does not replace your obligation to maintain your own insurance for your property and goods. We recommend that you arrange adequate insurance cover for your belongings during the move, particularly for valuable or fragile items.

Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after the completion of the services, providing full details and supporting evidence where available.

14. Complaints and Disputes

If you are dissatisfied with any aspect of our services, you should raise the issue with our staff on the day wherever possible so that we have an opportunity to address it. If the matter is not resolved, you may submit a written complaint describing the issue in detail.

We will review and respond to complaints within a reasonable time. Both parties agree to attempt to resolve any dispute arising out of the contract through good faith discussions before considering formal legal proceedings.

15. Data Protection and Privacy

We collect and use your personal information only as necessary to arrange and provide our services, process payments and manage our relationship with you. We will handle your data in accordance with applicable data protection laws in the United Kingdom and keep it secure and confidential, except where disclosure is required by law or necessary to provide the services.

By making a booking you consent to the use of your personal information for these purposes. You may contact us to request access to, or correction of, the personal data we hold about you, subject to legal limitations.

16. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract. You are advised to review the current terms before confirming any new booking.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that part shall be deemed modified to the minimum extent necessary or, if not possible, severed, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By confirming a booking with Man with Van West Hampstead you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.