These Terms and Conditions apply to all services provided by Man With Van West Hampstead, including domestic removals, small-scale transport, item collection, delivery support, and related loading or unloading services. By placing a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. In these Terms and Conditions, references to “we”, “us”, “our”, or “the company” mean the provider of the man and van service, while “you” or “the customer” means the individual, household, business, or other party requesting the service.

Man and van West Hampstead services are intended for lawful, ordinary transport and moving assistance. The service may include carrying, lifting, loading, unloading, and transit of permitted items only. We reserve the right to refuse any task that is unsafe, unlawful, outside the agreed scope, or not reasonably possible within the booked time or vehicle capacity. These terms should be read carefully before making a booking, as they define the rights and responsibilities of both parties.

The customer is responsible for ensuring that all information provided at the time of booking is complete and accurate. This includes item descriptions, access details, property type, flight of stairs, parking restrictions, and any special handling requirements. If the service booked is a West Hampstead man with a van arrangement for a specific collection or delivery, the customer must ensure that the job can be completed safely and lawfully within the agreed conditions.

A booking becomes valid only when we have confirmed availability and the customer has accepted the quotation or agreed service terms. Quotes are based on the information supplied at the time of enquiry. If the details change before or during the job, we may revise the price, the estimated duration, or the vehicle and staffing requirements. A revised quotation may be issued where the actual service differs materially from the original booking.

Booking process typically involves three stages: enquiry, quotation, and confirmation. During the enquiry stage, the customer provides the required service details, and we may request photographs, measurements, or written descriptions to help assess the job. Once the quote has been issued, the customer may accept it by verbal agreement, written confirmation, or online acceptance where applicable. After acceptance, the booking is scheduled subject to vehicle and crew availability. For a man with van in West Hampstead service, any requested time slot is an estimate unless expressly guaranteed in writing.

We will make reasonable efforts to arrive within the agreed time window. However, arrival times may be affected by traffic, weather, delays on earlier jobs, access issues, or events outside our reasonable control. Delays do not automatically entitle the customer to compensation unless required by law or expressly agreed. If the customer needs to change the time, date, inventory, or collection address, we must be informed as early as possible so that we can confirm whether the change is possible and whether any additional charges apply.

Payments are due in accordance with the quotation or invoice issued for the service. Unless otherwise agreed in writing, payment is required on completion of the job or before unloading, as applicable. We may request a deposit, card pre-authorisation, or full advance payment for certain bookings, especially for larger jobs, peak periods, or repeat rescheduling. Accepted payment methods will be confirmed during the booking process and may include bank transfer, debit card, credit card, or other agreed payment channels.

All prices are quoted in pounds sterling and may be subject to VAT if applicable. The quote may be based on an hourly rate, fixed fee, or a combination of both. Additional charges may apply where the job exceeds the agreed time, requires extra labour, involves waiting time, or includes services not originally specified. For example, if a man with van West Hampstead booking requires additional stops, multiple floors, difficult access, or extended carrying distance, the price may increase accordingly.

Where payment is overdue, we reserve the right to charge interest and recover reasonable costs of collection to the extent permitted by law. The customer must not withhold payment because of a dispute unrelated to the completed service or because of a separate claim not yet resolved. Any genuine billing query should be raised promptly, and we will review it in good faith. If part of a bill is disputed, the undisputed amount should still be paid on time.

Cancellations and amendments must be made as soon as possible. Because time slots and vehicles are allocated in advance, late cancellations may result in a charge. Unless a different cancellation policy is stated in the quotation, the following principles apply: cancellations made with reasonable notice may be free of charge; cancellations made close to the agreed time may attract a partial charge; and cancellations after arrival or after work has begun may be charged in full or in part depending on the circumstances.

If the customer is not present at the agreed time, or if access cannot be gained due to missing keys, incorrect address details, unpaid parking, or other preventable issues, we may treat the booking as a late cancellation or failed attendance. If the customer requests changes to the job on the day, we will try to accommodate them, but we are not obliged to do so. Any amendment may affect the price, completion time, and availability of the crew or vehicle.

Waste regulations are strictly observed. The service must not be used to dispose of waste unlawfully or to move items in a way that breaches environmental or licensing rules. The customer is responsible for declaring whether any item is waste, rubbish, surplus furniture, or reusable goods. We do not carry controlled waste, hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, paint, solvents, oils, batteries, or any other regulated materials unless this has been expressly agreed and lawfully arranged in advance. We may refuse any item we reasonably believe to be prohibited.

If the job involves disposal, recycling, or clearing away unwanted goods, the customer must ensure that the arrangements are lawful and that any necessary permissions, permits, or waste transfer requirements have been satisfied. The customer agrees not to present household waste, commercial waste, or mixed waste as ordinary removals items. If we are asked to transport waste, we may request additional information about the destination, the nature of the material, and the legal basis for its movement. We may decline a job if we are not satisfied that the waste can be handled in compliance with applicable law.

We may issue waste transfer documentation or request supporting details where required. The customer warrants that they have the right to dispose of the items provided to us and that no item is stolen, counterfeit, illegally obtained, or subject to any restriction on transport. If any authority investigates a waste-related issue arising from inaccurate information supplied by the customer, the customer agrees to cooperate fully and to bear responsibility for the accuracy of the information they provided. For a West Hampstead man and van booking, this means all waste declarations must be made honestly and in advance.

Our liability is limited to losses that are a foreseeable result of our breach of these terms or our negligence, subject always to applicable law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those exceptions, we are not liable for indirect, special, incidental, or consequential losses, including loss of profit, loss of business, or loss of opportunity.

Liability for goods remains important throughout the job. The customer is responsible for ensuring that items are properly packed, labelled, and protected unless packing is included in the agreed service. We are not responsible for damage caused by poor packing, pre-existing defects, unstable furniture, loose parts, or items that were already damaged before handling. Where we transport fragile, valuable, or high-risk items, the customer should notify us in advance so that appropriate precautions can be considered.

We will take reasonable care when loading, carrying, and unloading items. However, the customer accepts that minor scuffs, surface marks, or wear associated with normal handling may occur, particularly with bulky items, tight stairways, or awkward access routes. It is the customer’s responsibility to ensure that items can fit through doors, corridors, lifts, and access points. If lifting or moving an item creates a risk of damage to the property, the item, or the crew, we may refuse to proceed unless the risk can be reduced.

If damage or loss is alleged, the customer must notify us as soon as reasonably possible and provide clear details, including photographs where available. Any claim must relate only to the specific service booked and must be supported by evidence of ownership, value, and the condition of the item before the service. Our total liability for any claim arising out of a single booking shall not exceed the amount paid for that booking, except where a higher limit is required by law.

Customer obligations include providing safe access, lawful parking where needed, accurate inventory information, and prompt responses to any reasonable questions relating to the job. The customer must ensure that the premises are ready for the service and that all items to be moved are available at the time of arrival. If appliances, wardrobes, desks, or other large items require dismantling, the customer should state this before the booking is confirmed. We may refuse to dismantle or reconnect items that are unsafe, specialised, or outside the agreed scope.

The customer must not ask the crew to carry out work that is illegal, dangerous, or beyond normal moving assistance. This includes moving unsealed liquids, prohibited goods, live animals, firearms, or any item whose transport requires specialist licensing unless such licensing has been arranged in advance and lawfully. If we suspect that an item is stolen, counterfeit, or otherwise unlawful, we may stop work immediately and notify the appropriate authorities if required.

Force majeure means events beyond our reasonable control, including severe weather, accidents, road closures, vehicle breakdown, industrial action, emergency services activity, acts of terrorism, fire, flood, or other unexpected disruption. Where a force majeure event prevents or delays performance, we will use reasonable efforts to reschedule or complete the booking as soon as practicable, but we will not be liable for failure or delay caused by such events. If the service cannot reasonably continue, either party may be entitled to cancel without liability beyond payment for work already completed.

General terms apply to all bookings and set out the framework for the agreement. Any quotation, email, message, or verbal statement does not override these Terms and Conditions unless we expressly confirm otherwise in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right on one occasion does not prevent us from enforcing it later.

We may subcontract parts of the service where appropriate, but this will not affect the standard of care we owe to the customer. Any subcontractor acting on our behalf must follow our reasonable instructions and service standards. The customer may not assign or transfer the benefit of a booking without our prior written consent. We may assign or transfer our rights and obligations where lawful and where doing so does not materially reduce the service quality owed to the customer.

These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service, these Terms and Conditions, or any related quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales. By booking a man with van West Hampstead service, the customer confirms that they have read, understood, and agreed to these terms in full.